We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your comments in writing to: 966 Perry Highway, Mercer, PA 16137.
What information do we collect?
We collect information from you when you: request a freight quote; place an order; sign up for our e-mails or other communications; enter a contest or sweepstakes; respond to a survey, e-mail, or other communication; or by participating in another Web site feature or dialogue with staff. We collect information from all our ordering customers, whether the order is placed online, over the telephone, via e-mail, or in any other way. We may ask you for your name, e-mail, company name, mailing address, shipping address, phone number, credit card or other payment details, and anything else we deem necessary in providing you with exceptional customer service. We also collect information about gift recipients, so we can fulfill the gift purchase. We do not ask or require any visitor to create an account in order to have full access to our Web site, products, and other online information.
How do we use your information?
The information we collect may be used to:
- Serve you better with any customer service requests you have
- Promptly handle your order, shipping, and delivery needs
- Quickly process all your payment transactions
- Personalize the shopping and Web site experience, delivering you relevant content and product offerings that may interest you the most
- Administer a contest, promotion, survey, or other site feature
- Send you e-mails or other communications
We do give you the opportunity to opt-out, remove, or modify information to change how we interact with you. See below how to contact us to opt out.
How do we protect visitor and customer information?
We know how important it is to keep your personal information safe and protected, and we want you to trust us to handle your personal details with the utmost care and concern. We implement a variety of security measures to maintain the safety of your personal information. When you submit personal information on our Web site, it is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and who are required to keep the information confidential. When you place an order or share your personal information with us, our secure server helps with encryption and confidentiality. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as above. We train all our employees on the importance of handling our customers' personal information securely and confidentially. In addition, when you place an order over the phone or in person, we use a secure virtual terminal to process your payment. There are many safety features installed that protect your personal information. We do not store credit card or other payment details for future purchases as a way to prevent any fraud that could occur.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Chair & Barstool. It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove, or modify information you have provided to us?
You can contact us via e-mail, call us toll-free at 1-800-687-5086, or send us your opt-out communication in writing to: ECCB Outdoor 966 Perry Highway, Mercer, PA 16137. We are required by law to remove or update your contact information and communication preferences within 10 days of receiving your opt-out request.
Why do we offer links to take you to third party sites?
In an attempt to provide you with increased value, we may include third party links on our site. As some examples, we might direct you to a manufacturer's site, one of our previous customer's sites, or a site that shows a customer feedback rating. The information we choose to link to will be well considered before posting and will be relevant or helpful to our visitors. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Do we track site traffic and other visitor statistics?
Yes. We use several services track our site traffic to anaylze where visitors come from, where they go, and when they leave our site. We will use these statistics to better improve the user-friendliness of our site and in designing or re-designing the way our visitors see or can access certain information. The information collected through these third-party tracking sites, such as Yahoo! Web Beacons and Google Anayltics, is subject to those third-party privacy policies, as we cannot say how they may use the information in improving their own products and services.