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Terms of Sale

Sales Tax

We charge sales tax on orders shipping to Pennsylvania and Virginia because we have a physical presence in those states. If you are picking up the order at our Pennsylvania warehouse, we will also need to charge you Pennsylvania sales tax on your order. Pennsylvania state law requires that we charge 6% tax in the state of Pennsylvania.

In states where we have no physical presence, we are not required to collect and remit sales tax for site purchases. However, many states require that their residents file a sales and use tax return for purchases made online, including from this site. We encourage you to consult your state and local tax laws to determine compliance and appropriate reporting with tax laws and regulations in your area.

Some manufacturers do require us to charge sales tax depending on the state/county/city in which the order is being placed. This is not an added charge by ECCB Outdoor, but it is rather a requirement of our manufacturers depending on where they have physical locations. Based on the shipping location, your purchase could be affected. We will try our best to include accurate listings of such manufacturer sales tax requirements on our site or within manufacturer or product pages, but we cannot guarantee our accuracy.

If you are a tax-exempt organization, we will be happy to process your payment sales tax free, but you will be required to prove your 501(c)3 status and share your federal identification number with us, as well as any form(s) we ask you to submit before we can process your purchase.

For purchases where sales tax is applicable, we use reasonable commercial efforts to calculate and remit the correct amount of sales tax required on each product purchased. However, we do not guarantee the amount presented to you is the correct amount of tax owed.

Depending on changing tax rates and sales tax regulations, we reserve the right to charge sales tax on any order it is required.

Pricing/Availability Disclaimer

Prices and availability of products on our website are subject to change at any time and without notice. We carry many products, and it is possible, despite our best efforts, that some of the prices may be listed incorrectly. Part of our sales process is verifying the accurate price with our customers, but in the event that there is an inaccuracy, we will take swift action to resolve the problem. When the product price is lower than the listed price, we will charge the lower price and ship the product as scheduled. If a product's price is higher than the listed price, we will, at our discretion, either contact you to arrange a greater payment before shipping your product or cancel your order and notify you of such cancellation. We are under no obligation to provide you the product at an incorrect price. In addition, manufacturers may increase their costs to us without notice, and we may not realize a price increase has occurred. Errors will be corrected when they are discovered. Because our pricing strategy is to offer low prices to our customers, we will always price our products fairly and reasonably, and that is how we will approach any pricing discrepancies, as well. Pricing errors can occasionally occur at checkout due to computer or technical errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but that order is cancelled due to unavailability of the product. Likewise, when placing an order over the phone, our sales consultants use the resources at hand to check inventory levels of our manufacturers' warehouses, but later, we may discover that the item(s) is no longer in stock. Products may sell quickly, and there may be a short period of time after an order is placed in which the product becomes unavailable. On very rare occasions, you may receive a shipping confirmation from us, but the product is no longer available in our or the manufacturer's inventory. You agree that we may revoke our acceptance and cancel your order for a full refund without penalty if we are unable to ship the product you ordered due to unavailability.

Quick Ship Disclaimer

ECCB Outdoor does its best to advertise "quick ship" options of products that it or one of its vendors typically keeps in stock in most sizes, standard colors, and reasonable quantities. However, this does not guarantee that a product will be in inventory when your order is placed. All items are subject to prior sale, and manufacturing schedules, container shipments, and our current sales volumes may affect both inventory levels and lead times. While we strive to ship our in-stock items quickly, lead times may vary. Please call to verify stock conditions and lead times before ordering, especially if delivery times are critical to your purchase decision.

Closeout Product Disclaimer

At times, we offer products at extremely low closeout prices. Products go on closeout for a variety of reasons, but all products that are listed as closeout are items which we will not be restocking into our inventory, so once they are gone, they are gone! We unfortunately cannot offer a warranty with any of our closeout items, and all items being closed out are sold "as is." All closeout sales are final. If you have any questions, please ask your customer care specialist for further details.

Color/Fabric Disclaimer

When possible, all photos on our website have been color matched with the actual product. Many long hours were spent trying to accurately portray our fabric colors, wood stains, and other finishes. But as a result of photographic or computer inaccuracies, some color matches cannot be properly visualized. Regard any color printout as merely a color estimate rather than a true color match. Please note, viewing a color sample on two different monitors can show variance. Please contact us via email at or call customer service at 1-800-986-5352 if you would like to receive a fabric swatch and/or wood or other product sample. When available, we would be happy to send you an actual color sample before you make your final purchase decision. You recognize that wood stains will vary depending on the wood color, grain, and texture. Because some variation in color is unavoidable, you waive the claim to any dissatisfaction due to color, stains, and textures upon placing an order with us.

Image/Photograph Disclaimer

Most of the photos are exact images of the products and matched by item number. However, in some circumstances we are unable to photograph the exact item. Photos are meant to serve as representative images and may or may not be identical matches to the item numbers you are referencing. When we cannot photograph the exact item, we reserve the right to place a representative image with very similar product details in place of an actual photograph. If you are concerned about a feature of a photograph and how it matches to a product/item you are considering for purchase, please email us at or call customer service at 1-800-986-5352 and we can clarify all the product features and specifications.

Custom Built Product Disclaimer

We aim to offer our customers exactly what they want! Sometimes, we can offer a custom built or made-to-order product. By verifying all the specifications, colors, and product details in advance of a product build, there is an unlikely chance all your expectations will not be met. Each customer's satisfaction is important to us, which is why we offer custom built products when applicable. Orders that are custom built or made-to-order will be charged when the order is received by us and are non-refundable. The order must be paid in full before production can begin, and you may be asked to sign a sales receipt or other contract verifying the order.


All orders are charged at the time the order is placed. In the case of custom or made-to-order items, your funds are being used to reserve the materials and a place in the production queue. Orders that have been placed must be cancelled within 24 hours. After that, made-to-order items cannot be cancelled.

It is assumed that you have read and understood our policies before you place an order.