All Warranties have been updated as of 1/1/2025
We are proud to make quality products that are built to last for your business. ECCB Outdoor offers the following warranty the products we manufacture, which are valid from the date of shipping for the designated duration and are subject to our General Terms and Conditions of Sale, which may be found at East Coast Chair & Barstool | Terms and Conditions.
Furniture and other materials not manufactured by ECCB Outdoor are covered solely by the manufacturer’s warranty, if any, and ECCB Outdoor will not have any responsibility or liability with respect to them.
These warranties are valid to the original purchaser only. Warranty claims or questions should be directed to our service department at support@eccboutdoor.com for assistance
Outdoor Aluminum/Steel Items
Outdoor aluminum/steel items have a one (1) year limited warranty. This warranty covers manufacturer and material defect.
Outdoor Poly Lumber Items
Poly lumber products used in commercial establishments have a limited one (1) year warranty. For residential use, poly lumber is warrantied throughout the lifetime of the original purchaser.
East Coast Chair & Barstool does not warranty against, and will not be held liable for, any failure, defect, or damage that results from the following:
- Fading. Our poly lumber products are made with UV inhibitors that slow fading over time. However, all colors will fade to some degree when exposed to direct sunlight. Keeping the chair covered when not in use will reduce the amount of fading and extend the color life.
- Rust or corrosion of the stainless steel hardware.
- Improper assembly of the product.
- Abuse or neglect of the product.
- Misuse of the product, or use in a way that is not intended by East Coast Chair & Barstool.
- Normal wear from regular use of the product.
- Painting or applying any coating not expressly approved by East Coast Chair & Barstool.
- Defects in the product resulting from heat or radiation from an external source like a grill or firepit.
- Defects in the product resulting from the concentration of sunlight onto the product surface such as a window reflecting onto the chair.
- Failure to perform maintenance on the product in accordance with our instructions
- Failure to promptly remove from service any defective or damaged product
Swings
ECCB Outdoor warranties the poly lumber (please see the poly lumber warranty above) and rope/pulley system with a lifetime warranty for residential use and a one-year warranty for commercial use. This warranty does not include misuse or improper installation of the product. ECCB Outdoor recommends hiring a licensed contractor for swing installation. The customers accepts all liability at the point of purchase, releasing the manufacturer from all liability henceforth and agrees to these terms and conditions.
Cushions
Cushions are warrantied to be free of original defects in workmanship and material for a period of one (1) year. Compression of cushions shall not be considered a defect in materials and workmanship and are not covered under this warranty.
To Make a Warranty Claim
If you have a warranty claim, please submit (i) proof of purchase and purchase price, (ii) a photograph of the product depicting the defect, and (iii) a written description of defects. Send warranty claim by mail to Service Department, ECCB Outdoor Inc, 966 Perry Highway, Mercer, PA 16137. No repairs or refunds will be made prior to the warranty claim. After we receive and validate the warranty claim, we may, at our discretion, either repair or replace the furniture.
Limitation of Liability
Purchaser agrees that ECCB Outdoors’s entire liability shall not exceed the purchase price paid for the product.
Parts & Replacements
We recognize you may need assistance with product components or replacements, so we have staff dedicated to serving you in a Parts & Replacements Department. Please email your concerns or needs directly to them at support@eccboutdoor.com. If it is an urgent matter, please state that in your email and include a phone number where you can be reached. Staff read and reply to emails during regular business hours, Monday thru Friday, 9 a.m. to 5 p.m. Eastern standard time.
It is assumed that you have read and understood our policies before you place an order.