ECCB Outdoor currently ships to destinations within the 48 continental United States only. Shipping outside this area is not currently available. We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.
Every item on our website has been carefully considered before selecting the best shipping method per item in order to give you an optimal delivery experience. Some orders can be shipped small parcel via FedEx Ground services, but larger items, assembled items, and larger orders must ship LTL (less than truckload) on freight carriers. When you place an order for an item that is not listed as free shipping, we will contact you with a separate freight quote in addition to the product price listed on our website. We use real-time freight quotes based on your order specifications. Many factors determine the actual freight cost. This way, you won't be paying extra on the product, and usually when compared side-by-side, charging for separate shipping still beats our competitors' prices. We make it a policy to check various LTL (less than truckload) carriers' quotes before we choose the best shipping method for you/your products.
SHIPMENTS BY LTL FREIGHT CARRIERS
All LTL freight deliveries are tailgate and to the back of the truck only, unless you order special services for additional fees. Tailgate delivery means that the driver will bring your shipment to a loading dock or to the back of the truck. Tailgate delivery is performed to avoid any possible damage that may occur while unloading and moving your shipment from the truck to your delivery location. This is highly beneficial for you, as you can take the effort and time to appropriately maneuver your items into your location without any risk of a rushed delivery being performed by the freight lines. Please keep in mind that if you have a large order, you many need a couple of people to help unload it. (Sometimes, the term curbside delivery is used in place of tailgate; they are both the same delivery service, and neither curbside or tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.) Please contact us for a fuller description of tailgate delivery and to discuss options such as residential, inside delivery, and/or liftgate service before ordering. We reserve the right to bill you for shipping charges on refused shipments, incorrect delivery address, or any accessorial charges upon delivery.
You must notify us if you are shipping to a residence, church, school, university, prison, military base, country club, storage unit, construction site, new construction, strip mall, or any other sites with limited access as additional fees may apply. The shipping company may determine your location is limited access during delivery, which will result in additional charges.
Our customer service consultants will be able to walk you through what type of delivery service will be best for you, based on the products, quantity, and staffing you have. When there is no dock on premises, the truck will park in the nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge when placing your order.
Services requiring additional fees:
- Residential delivery
- Liftgate service
- Front door delivery
- Inside delivery
- Incorrect address
- Refused shipments
- Special appointment/scheduled delivery
- Notification request
- Limited access
- White glove services
Speak to an ECCB Outdoor customer service representative at 1-800-687-5086 about these services and your shipping needs prior to placing your order.
SHIPMENTS BY FEDEX GROUND
Smaller, lighter items and smaller orders can be shipped small parcel via FedEx. We have established a strong relationship with FedEx in order to offer fast, safe, reliable shipping to you. When your order ships, we will notify you via email and will include a tracking number. Depending on your location to the ship-from warehouse, your item may arrive between 1 and 6 business days from ship date. We encourage you track your package(s) and make us aware if anything seems unusual with the progress of your shipment.
Most of our item pages on our website include an estimated lead time, the time it takes for the item to be packaged and prepared to leave the warehouse. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us at 1-800-986-5352 to verify all availability and lead times. To provide you with the greatest selection on our website, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item, the transit time (time it takes after leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order.
Unless otherwise specified or pre-arranged, our carriers deliver during business hours, Monday thru Friday, 9 a.m. to 5 p.m. (No weekend deliveries.)
Assembly or partial assembly of products may be required. All hardware will be provided.
LTL SHIPMENT DELIVERIES
Truck drivers are not required to call you to notify you of expected time of delivery (unless you order a special notification service). We recommend you call the shipping terminal on the estimated day of delivery to confirm your scheduled delivery date and ask about an estimated time of delivery. Most likely, the terminal will be able to give you a window of time to expect the delivery.
Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature.
It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves.
Items to note on the Bill of Lading include:
- Forklift punctures
- Broken shrink wrap
- Torn or crumpled containers
- Obviously scratched or dented product(s)
- Missing items
We ask our customers to accept all shipments, regardless of the damage, but note and sign the Bill of Lading the visible freight damage and/or missing items. By signing the delivery receipt (Bill of Lading), the customer is confirming the delivery and that all of the product(s) arrived in good shape, unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the Bill of Lading. You must make a note and sign the Bill of Lading before the driver leaves. For example, if a product is damaged, clearly write “PRODUCT DAMAGED” on the Bill of Lading. If you do not have time to inspect the order at time of delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over your product(s), yet allows the carrier to know that possible damage may have occurred before you took possession of it. If the customer signs the Bill of Lading without recording or otherwise noting that there are possible damaged or missing items, there is no recourse. If it is a non-LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving shipment. Please keep all shipping materials and original product packaging until the inspection is completed. We also recommend taking photos of any product(s) that may have been damaged in delivery.
If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 14 days of delivery. You must keep packaging materials and damaged item(s) to be used in the claims process with the shipping company. If you determine that the product is damaged after you have unpacked it and the delivery company has left, you must report any damage within 72 hours of receipt. For FedEx/UPS deliveries, where the merchandise was left at the door and you were not available to inspect it immediately for freight damage, it is your responsibility to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
In the event you are missing an item from your shipment or received the wrong product, we will do our best to remedy the issue at hand on a case-by-case analysis. Note the missing item on the Bill of Lading before the driver leaves and contact us immediately at 1-800-687-5086.
Please do not refuse your shipment under any circumstances. If you refuse the shipment without our knowledge, you will be re-charged the delivery fee back to you or the warehouse. If your product has shipped and you change your mind, please call us at 1-800-687-5086 immediately and before you refuse any delivery. If you refuse a delivery without our authorization, you will be responsible for all return fees.
Please note that if you ask a truck driver to use additional services not included in your shipping quote from us upon delivery, you will be charged those additional fees directly from the freight company.
SMALL PARCEL DELIVERIES
We do not require an adult signature for small parcel deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is to leave a note on your door with your name, the tracking number, and a message to the delivery person saying "No Signature Required."
Warehouse Pick-Up Information:
We recommend having any large orders shipped to your destination, in order to provide you the protection from any shipping damage that may occur. However, if you are planning to pick up your product(s) from our Mercer warehouse, please note that pick-ups are by appointment only. Pick-ups are scheduled Monday - Thursday between 10 a.m. and 3 p.m. You must call in advance and schedule a date and time for your pick-up. When you schedule the pick-up, you will be asked for the full name of a designated pick-up contact. This person should bring the order number and a valid driver’s license when they arrive at the scheduled pick-up time.
Please confirm the size of the item(s) and any packaging that will be part of your order beforehand, to ensure your order fits in the vehicle which will be used to pick it up. If you will be using a pick-up truck bed or flat bed, please come prepared with all the necessary straps or tie-downs, as we do not have any of these items for sale or rent. Our staff will be happy to assist you in loading your vehicle but are not allowed to tie any items down for you.
Before receiving the item(s), your designated pick-up contact will be asked to confirm the order is complete, accurate, and in good quality. He/she will be asked to thoroughly inspect the item(s) before leaving and accept liability for the item(s) whilst in their possession and during transit. Once he/she signs for the pick-up, the sale is considered complete, and we are no longer responsible for your order’s safe delivery. Our staff will wrap and package the order to the best of our ability before loading to minimize any damage from shifting during transit or any accidents the driver has along the way. East Coast Chair & Barstool cannot be held responsible for any scratches, dents, or other damage in which furniture is susceptible during transit.
If after the item is delivered to the final destination, it is determined that there are missing or incorrect items, it will be your responsibility to arrange a return or second pick-up either via personal transportation or by requesting a freight quote from your customer care specialist. East Coast Chair & Barstool is not responsible for covering any transportation costs.
In addition, you will be charged Pennsylvania sales tax, along with a pallet fee. Our pallets are usually $15, but for solid or oversized skids, this added fee could be $25/skid. Please call us at 1-800-687-5086 for more information or to schedule your pick-up.
It is assumed that you have read and understood our policies before you place an order.